Terms of Service

Welcome to Dur, your trusted partner for quick and secure mobile balance and data bundle top-ups in the UAE. Please read these Terms of Service carefully before using our services.

1. Acceptance of Terms

By accessing or using the Dur mobile app or website (collectively, the "Service"), you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not use our Service.

2. Description of Service

Dur provides a platform for users to quickly and securely top up their mobile balance and purchase data bundles for use in the UAE. Our service is designed to be fast, reliable, and user-friendly.

3. User Accounts

To use certain features of the Service, you may be required to create a Dur account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

4. Recharge Plans and Payments

Dur offers various recharge plans and data bundles. Prices and availability of these plans may change without notice. All payments are processed securely through our platform. Refunds are subject to our refund policy, which can be found in the Dur App.

5. User Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You are prohibited from using the Service in any way that could damage, disable, overburden, or impair Dur's servers or networks.

6. Intellectual Property

The Dur name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Dur or its affiliates. You must not use such marks without the prior written permission of Dur.

7. Limitation of Liability

Dur shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

8. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Reach Us

If you have any questions about these Terms, please reach us through the Dur App or at assistance@dur.ae.

Last updated: May 15, 2024